Vodacom not doing what they say is done

I was sequestrated quite a few years ago. I rehabilitated a year ago. Tried to apply for a contract but Vodacom declined it because i owed Vodacom money at my time of sequestration. After 4 months back and forth, that issue was resolved and I was able to take over my current contract. As things go, my business is expanding and I need 2 new lines for my workers. on the 28th of March I app**** for another line and got declined. I enquired as to why the contract was declined. I was informed that I have an account with legal handover and I need to contact them. I did one better, I went to Vodaworld to sort this out once and forever. On the 30th of March after waiting for about 3 hours at Vodacom I was informed by a lady named Nomsa that the legal status will be removed within 24-48 hours. I gave Vodacom more than that and only app**** again today (11 April 2016). Now I want to know why one person said to me last year already that this been sorted, got confirmation again, but as soon as I apply the legal status comes up again??? I also want the 2 enquiries done on my ITC and Experian removed for the 2 fruitless applications done. I am sick and tired of having to struggle every time!!