Vodacom not doing their job!!!!!!!!!!!!

Where do I start with Vodacom, I’m so glad I’m not the one only that has problems with Vodacom.

In May I saw on my Vodacom statement that some activity on my data account (witch I did not active). I called Vodacom a few times (what’s new right), I have send them a police statement, copy of ID and 3 samples of my signatures as they requested to the ***** department. Two days later they actually reply to my email saying the contact has been canceled.

I’m not worried about the money, I’m worried about my credit record that has been effected because someone did not their job. Now I would like to apply for home loan and It got rejected because of this account that was not canceled as they said they did. I have been going back and forth with this company.

When I phone Vodacom they transfer me to so many departments or I have to call different numbers, I have disputed and escalating this matter so many times that I lost count.

So yesterday I paid the outstanding amount (I should’ve paid this in the first place), I phoned them a few times yesterday, the cancellations department said the payment is reflecting and they canceled the account it’s now on prepaid.

They transferred me back to customer service and the lady I spoke to was so rude and she said “ mam as I told you we can will only sent you the settlement letter once the account has been paid and reflecting” I then said to her I just spoke to cancellations and they said the payment is reflecting and that is why I can canceled the account, her reply on that was we can only sent the settlement letter in 24-48 hours once the money is reflecting.

I am sick and tired of Vodacom’s attitude and the employees that don’t know what’s going on, I mean really and this is not the first time that I have had problems with Vodacom.

I would like this to be sorted ASAP!!!!!!