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riaanrules R
1 reviews | Active since May 2016
20 Oct 2020, 14:36
VODACOM: Not delivering what the promise and when they promise
When enquiring and applying for a new contract online, they phone you back in minutes. Then another few minutes to sign the deal, thereafter you are on your own. The don't tell you that the product is not available due to stock issues. You have to find it out days later, after emailing and phoning many times. This is not good for marketing or client services.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
21 Oct 2020, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Oct 2020, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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riaanrules R's updateReviewer Update
21 Oct 2020, 11:44Still waiting, waiting, waiting, which is not one of my best characteristics.
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riaanrules R's update21 Oct 2020, 11:44
Reviewer Update
Still waiting, waiting, waiting, which is not one of my best characteristics.
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riaanrules R's updateReviewer Update
22 Oct 2020, 10:09Still waiting without any calls, feedback or follow-ups!!!!!!!!!
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riaanrules R's update22 Oct 2020, 10:09
Reviewer Update
Still waiting without any calls, feedback or follow-ups!!!!!!!!!
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riaanrules R's updateReviewer Update
23 Oct 2020, 08:47From the 15 Oct 20 no luck in getting my new device or even a call from Vodacom to make arrangements. Poor service, I think I have to cancel this order and get it somewhere else
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riaanrules R's update23 Oct 2020, 08:47
Reviewer Update
From the 15 Oct 20 no luck in getting my new device or even a call from Vodacom to make arrangements. Poor service, I think I have to cancel this order and get it somewhere else
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riaanrules R's updateReviewer Update
23 Oct 2020, 08:52Can I cancel this order since I did not receive any device nor paid any fees yet? How do I go about to cancel this.
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riaanrules R's update23 Oct 2020, 08:52
Reviewer Update
Can I cancel this order since I did not receive any device nor paid any fees yet? How do I go about to cancel this.
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riaanrules R's updateReviewer Update
23 Oct 2020, 10:56Only now 23 Oct 20 a 10:45 I received a call from Vodacom. There excuse is that my order has been cancelled due to me not responding to a call or sms. I was checking my phone every few minutes for emails, sms or calls to confirm delivery of my order. I received nothing, no missed calls. This is unacceptable service and please SA stay away from Vodacom. I will be canceling my data package with them after contract expires. Now they feel sorry and want to go trough the whole process again, waiting again and again, not thank you, you can take your deal and ...............
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riaanrules R's update23 Oct 2020, 10:56
Reviewer Update
Only now 23 Oct 20 a 10:45 I received a call from Vodacom. There excuse is that my order has been cancelled due to me not responding to a call or sms. I was checking my phone every few minutes for emails, sms or calls to confirm delivery of my order. I received nothing, no missed calls. This is unacceptable service and please SA stay away from Vodacom. I will be canceling my data package with them after contract expires. Now they feel sorry and want to go trough the whole process again, waiting again and again, not thank you, you can take your deal and ...............