1 reviews | Active since Feb 2014
Vodacom not delivering what I signed for
Last year January I received a call from Vodacom offering uncapped home internet for 24 months. After 8 months of using it, I started to have a slow internet connection. I called customer care to check what was going on. I was the advise to take the home router to the nearest vodacom show. Router was in for repair after 10 days I was advise to come and get a new router as that one was not repairable. Later slow internet connection again started, then called customer care were I was told that after using 2/3 of the data there is something called lock up something... I then asked what do they mean about using 2/3 as I know of uncapped not have limits. I was then told that I am not on uncapped I only receive 600GB per month. To my surprised I asked them to send me a recording of this contract. To be honest I was sent back a forth not getting what I requested. After many attempts I was referred to to admin for my request. To my surprised Vodacom told me of not having my contract recording. With a suggestion to migration of the contract if I want to use more from what I am getting. I told them to go back to a recording and send it to me to as I know what I signed for which is Home internet uncapped package. After sending Direct messages on Instagram I received a call saying the only solution they have for me is to cancel this contract. I told them not to cancel the contract but to give me what I signed for. I see another back and forth coming as they only respond when I start sending them DM on social media. I still stand that I want this contract as I took it for a reason and it's not for them to decide on cancelation when they don't want to give the recording of this contract.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you I will be waiting for their call.
Thank you I will be waiting for their call.
