Vodacom not delivering their usual standard of service

<p>My fiance's phone was ****** on friday, and we phoned Vodacom on Saturday to blacklist the phone and cancel the sim card. She went to Vodacom at Fourways Mall yesterday to do a sim swap, and was promised that it would be working in four hours time. Well, 12 hours later, the sim card was still not working. We phoned vodacom this morning at 7:30am, and were told that the sim swap was NEVER activated. The consultant then helped us, and said she would activate the sim card, and it would take 4 hours to register. Guess what: almost 5 hours later and the sim card still doesn't work. This is very frustrating vodacom!!</p>