Vodacom not delivering once again

I am tired of empty promises. On 10 February 2019. I wrote a review on hello peter about the bad service Vodacom delivered regarding black friday, 23 November 2018. After many attempts trying to get Vodacom to contact me . I have still not heard anything. Vodacom reacted on my hellopeter review and said they would contact me but once again Vodacom has not contacted me as of yet. 17 days have gone by and still nothing.