1 reviews | Active since Mar 2017

03 Mar 2017, 17:13

Vodacom Not delivering on their promise

<p>When i renewed my contract with vodacom in last year,as part of their retention initiative, they promised to give me a data bundel of 500MB for free each month for the next 24 months. I recently discovered that they have not been allocating the data bundle to me since August 2016. I am deeply disappointed in them as they are not living up to the agreement. Was told by customer service it will take up to 14 days to resolve. I dont feel like a valued customer. </p>

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Replies (2)
Vodacom
Vodacom's reply04 Mar 2017, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2017, 13:18
Official

As per telephonic discussion,feedback provided.

Regards

FM