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Teresa B

1 reviews | Active since Oct 2016

05 Sept 2023, 12:41

Vodacom not delivering on promises

I called Vodacom yesterday in order to cancel an order and reverse the request. I spoke to a man who told me that I will receive an email and SMS and upon receipt of said email and SMS I have to respond to Vodacom again and request the contract to be converted to month-to-month. I have not received the SMS or email. I need my number converted to month-to-month.

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Replies (5)
Vodacom
Vodacom's reply06 Sept 2023, 08:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TB
Teresa B's update08 Sept 2023, 09:09
Reviewer Update
I rest my case. To date, I have not had the courtesy of a reply.
Although you promise to contact me via Whatsapp....
Your service is severely lacking.
TB
Teresa B's update11 Sept 2023, 13:49
Reviewer Update
Still nothing from VodaDOM!!!!!

TB
Teresa B's update13 Sept 2023, 11:15
Reviewer Update
Vodacom is not interested in keeping their clients.
TB
Teresa B's update25 Oct 2023, 13:03
Reviewer Update
I called Vodacom again on 5 October at 11h03 and spoke to Jolanda who promised that I will receive a cancellation email within 5 to 7 days. It is the 25th of the month today, 20 days have passed, i have no cancellation email, but yet another debit order from my account!
You are scaly, *************, ******, Vodacom!