Vodacom not delivering on promises!

I upgraded my line in December. Spoke to Jan van Eeden and as part of the upgrade deal he offered a shopping voucher. I was told that the voucher number will be sent to me via SMS. I have not received this at all.

From Jan I have been phoning Vodacom, sent messages via Facebook and Messenger to find out when I will get this voucher. Every time I get different answers ranging from 48 hours to a week, yet this voucher number never comes.

I have been promised updates on Messenger and Facebook and that someone will get in contact with me for feedback. Yet nobody ever phones or gives feedback. I am now being ignore with no feedback.

You promised a voucher as part of the bundle and I agreed on the amount to be paid monthly. You have already started to deduct the monthly amount from my account, yet you cannot hold your end of the deal.

When I phone, I hold on for over 30 minutes at a time, but nobody answers the phone. Nobody answers my messages either.

It is not fair that you are taking the money every month but you cannot deliver on what was promised. That voucher was part of the deal and now you are not giving it. So in other words you are *****ing your customers money, and breaching the contract.

I should have never upgraded with you, and I will think twice before upgrading my other lines with you. There are so many other service providers out there that will most definitely appreciate a new customer and that will actually deliver on their promises.

I am really disappointed in the poor service Vodacom has given.