LC
Leon C

1 reviews | Active since May 2011

23 Jun 2017, 09:08

VODACOM NOT DELIVERING ON PROMISE AND OFFER

<p>Ww upgraded a contract at Vodacom 4U Cradle Stonemall on 24 Apri; 2017 . The promotion noted a top dog voucher and more iportantly a Super Rugby Jersey of Chioce . - We requested a stormers jersey and to date we still have not receivede d same. KALLIE the manager is not following up nor coming back to us. This is shocking service and please advise when we will have all items on this romotion . CPA dictates if we are not happy we can cancle this deal , please advise and we will tehn go somewhere else with all our business ! SHOCKING HOW YOU TREAT LONGSTANDING CLIENTS !!!!! </p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply23 Jun 2017, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LC
Leon C's update23 Jun 2017, 09:47
Reviewer Update

this is urgent , please contact me immediately !!!!!!!!!!!!!!!

LC
Leon C's update23 Jun 2017, 09:48
Reviewer Update

amaizing how fast you answer and then nothing !

LC
Leon C's update23 Jun 2017, 11:08
Reviewer Update

Dear VODACOM , We just received a call from vodacom , and as soon as we answer it is dropped ! PLEASE DO NOT SAY YOU TRIED TO CALL AND WE DID NOT ANSWER , this happen too ofter. WE are tired of this USLESS SERVICE !