Vodacom not delivering on data package bundle I purchased. - changing the times provisioned for.

In short: I purchased a 2GB data package from Vodacom for R149 which was supposed to be provisioned for a month, it was provisioned for a week only - this happened twice.

In long: I purchase a 2GB data package through my Capitec App from Vodacom for R149 on 10 November '21 which was supposed to be provisioned for a month, it was provisioned for a week only. The R149 came off my account. I called Vodacom customer client care on 10 November who put the blame on Capitec and instructed me to resolve the issue with them. Following calls with Capitec on 10 November and 23 November, it was articulated that the problem lies with Vodacom's provisioning of the product - as Vodacom would have received the R149 payment for the product.

My data package was terminated within the stipulated 7 days. I then purchased another 2GB monthly data package from Vodacom on the 18th hoping for a different outcome. Again it was provisioned for 7 days and is due to expire tomorrow - I still have 1.85GB left which will be lost.

I have a number of other issues with Vodacom and my trust with the company is very low. If this issue is not resolved soon, there's a good chance I will switch to MTN. In addition I may consider lodging a complaint with the Consumer Commission.