1 reviews | Active since May 2017
Vodacom - Not delivering, causing loss
On Saturday 15th November i made a purchase for 3GB Data bundle for R32 valid for 1 day The payment went off my account instantly but i did not receive the data.
TODAY Tuesday 18th November i have just received an SMS from Vodacom saying my 3GB data bundle has been activated and is valid until midnight tonight...I GOT THE MESSAGE AT 1PM !!!
First of all i didn't receive my 1 day data bundle when i needed it (Saturday) which left me missing out on orders - i LOTS MONEY AND CUSTOMERS FOR THE DAY
2nd you send the bundle at 1pm on Tuesday afternoon? only valid until midnight? I do NOT need 3GB of data today, I am working from my office with WIFI... so the 3GB data bundle you have cheated me with half way through a Tuesday will not even be used - it is completely USELESS to me today
WHY did i not receive the one day data bundle that I purchased EARLY Saturday morning when i needed it? AGAIN I lost out on business because of this
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning regarding the data purchased. Kindly be advised we have allocated the data to you for 30 days. Regards Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning regarding the data purchased. Kindly be advised we have allocated the data to you for 30 days. Regards Vodacom Consumer Website Team
Best regards,