1 reviews | Active since Mar 2022
VODACOM NOT DELIVERING AS ARRANGED
A Vodacom salesperson convinced me to upgrade on a product on 15 Feb 22 (Data and Router on 063...............18). Ram couriers delivered the wrong item (a cellphone)on 18 Feb 22. I informed Vodacom (082 135) on 18 Feb 22. 24 Feb 22 I followed up with Mpho (082 135) She informed that the process of collecting the wrong delivery was not processed on 18 Feb 22. She informed that I have to wait for Ram couriers to collect the cell phone. If the phone is collected THEN Vodacom will process the delivery of the router. According to her it can take 2 weeks. I informed her that I am not happy as the new Vodacom contract starts 1 March 22 and I am only able to use the services 2 weeks after the starting date. I informed her that she must cancel the "new" contract. (Cooling-off period). On 28 Feb 22 I again phoned Vodacom (082 135) and spoke to a man. He went into my info and said that the new contract was processed on 24 Feb 22. He told me that I must wait for Ram couriers to contact me for collection and that the new router will then be send. I was told that I must just wait for the process to progress as it is. I requested a contact number for Ram. He did not give it to me. I requested his name and he hang up on me. CANCELL THE NEW CONTRACT (DATA AND ROUTER)
The erroneous delivery was collected yesterday afternoon. (After my publication on Hello Peter) I did not receive the promised phone call to inform me of the collection. The wrong telephone number was given to RAM. I am satisfied that the collection is dealt with. What of the item (Router) that was the discussed on 15 Feb 2022. According to the Vodacom App the data contract was upgraded. Where is the ROUTER. What has Vodacom arranged for the Router to be delivered. Please ensure that RAM gets my correct mobile telephone number before they do the delivery.
The erroneous delivery was collected yesterday afternoon. (After my publication on Hello Peter) I did not receive the promised phone call to inform me of the collection. The wrong telephone number was given to RAM. I am satisfied that the collection is dealt with. What of the item (Router) that was the discussed on 15 Feb 2022. According to the Vodacom App the data contract was upgraded. Where is the ROUTER. What has Vodacom arranged for the Router to be delivered. Please ensure that RAM gets my correct mobile telephone number before they do the delivery.