DL
Dewaldt L

1 reviews | Active since Jan 2017

27 Jan 2017, 07:37

Vodacom not delivering!!!!!

<p>We upgraded our contracts this month (mine and my brothers on my dads name). Firstly I want to state this is not the first time this happend. When we wanted to upgrade they convinced us to take a bigger plan. They said with each Experia X we get 12 movies ( in total 24 for both phones) an this summer I am guaranteed for the water bottle with speakers when I upgrade to the Xperia X Compact. All excited falling for this deals we had to wait 3 days untill we can come and collect. On the day of collection they could just easily say sorry no more stock left but when we asked if they had stock when upgrading it was no problem. "yes sir you will get dvds an a water bottle with speakers.... " well we did not recieve anything... I am not happy with Vodacom, you keep on advertising stuff but never deliver. Facebook is full of complaints of you guys advertising certain deals and just never deliver on the promises. You trick us with advertising and say you have stock untill we sign... Then oh sorry no stock left... If you promised it a week before and did not have the phones in store and we had to wait until the next week and in the meantime you give out all your stock... Dont I qualify for my stuff that you had the week when upgrading. </p> <p>You use to be the best but I think you lost your touch with delivering and pleasing your customers.</p> <p> </p> <p>For a 24 month contract yoy could at least deliver on your adverti*****ts!!! </p>

0
Replies (4)
Vodacom
Vodacom's reply27 Jan 2017, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jan 2017, 11:26
Official

Dear Customer

We apologise for the inconvenience caused.

We have escalated your complaint to the store management for further assistance and feedback.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply01 Feb 2017, 09:15
Official

Dear Customer

As per the feedback received from the store manager Jaco, their office has attended to your complaint.

Regards

RoderiqueLategan

DL
Dewaldt L's update01 Feb 2017, 09:29
Reviewer Update

Thank you Jaco for resolving the problem.

Kind regards

Dewaldt