Vodacom Not Crediting My Account With Voda Minutes After Purchase

Item: Vodacom
Rating: 1
Author: Philip M

I have now on 2 occasions bought Just 4 You Voice for R47 for 60 Voda minutes for 7 days. On both occasions, the transactions were authorised by my bank. The last time i did this was as recent as this morning. The transaction has gone through my bank account. Vodacom failed to load my minutes on both occasions. Must I now just accept this?

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Replies (1)

Vodacom's replyOfficial

30 Nov 2020, 14:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Nov 2020, 14:00

Official