SW
Samantha W
1 reviews | Active since Sept 2013
02 Oct 2020, 17:27
Vodacom not compliant to contractual agreement
Vodacom relocation of fibre services contractually take up to 30 days, i logged the call on the 31 August 2020 and more than 30 days later i am still waiting for an update or feedback. i have called the call centre 8 times and everytime i am told they will escalate. yet nothing has happened. Yet they debited my account on time. Very poor service. Would not recommend them to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Oct 2020, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2020, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SW
Samantha W's updateReviewer Update
06 Oct 2020, 12:08No one from Vodacom has been in contact with me. I will not recommend anyone doing business with Vodacom. I now want my money back and to cancel this contract.
SW
Samantha W's update06 Oct 2020, 12:08
Reviewer Update
No one from Vodacom has been in contact with me. I will not recommend anyone doing business with Vodacom. I now want my money back and to cancel this contract.