VODACOM NOT COMPETENT TO ISSUE SETTLEMENTS DUE TO "ARREARS" CURRENTLY UNDER INVESTIGATION

Vodacom is now reluctant to give me our settlement amount on our contract packages due to "arrears". I would like to clearly state the arrears is for amounts that have been charged and are currently under investigation with the ***** unit, we simply cannot just pay in the hope they will resolve as this can take up to months. I urgently need assistance regarding who can help