GB
Gerrit B
1 reviews | Active since Apr 2014
11 May 2020, 11:49
Vodacom not clearing my Good Name
After being handed over my account. I havent been notified for months as I was overseas at the time (July2017-July2018). When I came back in July 2018 for holiday i received a email from Hammond Pole. I paid up the account on the 17th of August 2018. Till today 11 May 2020 my credit history has not been updated. Vodacom and Hammond Pole has not been assisting me in any way
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 May 2020, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2020, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GB
Gerrit B's updateReviewer Update
11 May 2020, 11:53I would like to be contacted today 11 May 2020 before end of business day. As this matter is unacceptably prolonged.
GB
Gerrit B's update11 May 2020, 11:53
Reviewer Update
I would like to be contacted today 11 May 2020 before end of business day. As this matter is unacceptably prolonged.
GB
Gerrit B's updateReviewer Update
13 May 2020, 09:15After being contacted by Vodacom in regards to my account. I was given the assurance that i would be contacted within a day. I have received an email which was sent from Vodacoms automatic response that my credit history will be updated. I phoned their legal department, i was told that they can only escalate the matter. Vodacom fails to adhere to South African Credit laws.
GB
Gerrit B's update13 May 2020, 09:15
Reviewer Update
After being contacted by Vodacom in regards to my account. I was given the assurance that i would be contacted within a day. I have received an email which was sent from Vodacoms automatic response that my credit history will be updated. I phoned their legal department, i was told that they can only escalate the matter. Vodacom fails to adhere to South African Credit laws.