VODACOM not caring about pensioners or any customers .

See original report and responses-no resolution as yet No communication internally and poor service

We are busy with a ombutsman case against Nedbank and need information form Vodacom. Johan the supervisor at the national call center was amazing but then handed over to a call centre agent who gave a response that is not viable .i called after more than a week and no supervisor on duty at all and now i am waiting for feedback .Why is it so hard to get help.This after several calls and then a trip to the local branch and a another call centre call.

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team 30 Jan 2018, 16:14 2 months ago Official business reply

Good day Terrence ,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian 5 Feb 2018, 15:51 2 months ago 9 Apr 2018, 12:43 a few seconds ago terrence-du-toit:

Still not resolved they sent instructions without any documents to fill in .Wow they really don't care about pensioners these days. It is all about money and no customer service. Whey can they not help a pensioner get justice? THIS IS NOT RESOLVED ! Lucien from Vodacom did not help at all !!!!