Vodacom NOT CARING about CUSTOMERS

I resigned from a certain company and requested that I transfer my business account to Personal account effective from the 01st of May 2019 as a letter stated.

I have another account with them of which the debit order is on the 07th of every month, on the seventh of May I was billed the full month description and my previous company also was billed April subscription.

I called ********** to enquire and Fanele (agent) told me that my problem is that my debit order is on the seventh if it was month end I was going to be charged full subscription "month end". Now that I am on the seventh they are charging me the whole of May already and they are going to charge me again on the 07th of June. If it was made clear to me that if my debit order was on the 07th I will be charged full amount, I wouldn't have chose or stuck to the 07th as my debit order day.

I asked her why don't they pro-rata it as I cannot pay full month usage whereas I utilised the phone for only seven days she told me that, that is how Vodacom operates.

In essence it means now they charged my previous company and my self therefore they scored double subscription. Worst part I have not yet received invoice nor statement, It cannot be correct and this is really unfair especially in this trying times where every cent counts.