1 reviews | Active since Dec 2017
Vodacom not capable to update simple information for months!
I have been struggling with Vodacom from 5 June 2018 just to update my surname. I have received numerous phone calls from call centers who can see that the system is changed to my married surname but still after 6 months I receive statements with my ****en surname. Every time they promise to forward the query to their supervisor which did not make a difference. I have sent all relevant documentation and done everything on my part but still Vodacom makes empty promises and disappoints.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Anna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your details have been successfully updated.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Anna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your details have been successfully updated.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)