Vodacom NOT CANCELLING MY ACCOUNT!
My 2 year contract is over on 24th February 2018 and I had made payment up to the last month on 01 March 2018. Why can't you just cancel my contract without going onto month-to-month. Now I'm in arrears as you put me into month-to-month and you won't cancel my month-to-month until the arrears amount for the month-to-month which I'm NOT even using since I had ported to another network a year ago. If you really want the money, JUST CANCEL my account and I will pay the arrears amount. This is theft. Providing a service which I'm NOT using. JUST CANCEL MY ACCOUNT!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
