1 reviews | Active since Jun 2016

13 Mar 2018, 17:17

Vodacom NOT CANCELLING MY ACCOUNT!

My 2 year contract is over on 24th February 2018 and I had made payment up to the last month on 01 March 2018. Why can't you just cancel my contract without going onto month-to-month. Now I'm in arrears as you put me into month-to-month and you won't cancel my month-to-month until the arrears amount for the month-to-month which I'm NOT even using since I had ported to another network a year ago. If you really want the money, JUST CANCEL my account and I will pay the arrears amount. This is theft. Providing a service which I'm NOT using. JUST CANCEL MY ACCOUNT!

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2018, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team