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Antonie R
1 reviews | Active since Aug 2009
23 Sept 2019, 07:46
Vodacom not cancelling Data Refill service as requested numerous times
I'm on prepaid. Every time my data runs out, I get a automatically R3 Data Refill from my airtime. I have opted out of this service so many times, but I still get a R3 Data Refill if my data runs out and I have airtime left and contacting Vodacom's customer care didn't help, as they only gave me *135# option to opt out, after I told them to cancel the service for me as this *135# option doesn't work. Can Vodacom please cancel this Data Refill service immediately?!
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Replies (3)
Vodacom's replyOfficial
23 Sept 2019, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2019, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 14:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply25 Sept 2019, 14:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
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Antonie R's updateReviewer Update
25 Sept 2019, 14:42Vodacom has assisted me and query has been resolved to my satisfaction.
Thank you very much!
Thank you very much!
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Antonie R's update25 Sept 2019, 14:42
Reviewer Update
Vodacom has assisted me and query has been resolved to my satisfaction.
Thank you very much!
Thank you very much!