LK
Louis K

1 reviews | Active since Sept 2016

08 Jun 2021, 10:25

Vodacom not cancelling contracts and top executives score big payday

Vodacom: Not cancelling contracts in 24 months. It becomes almost impossible to cancel a vodacom contract on due date after contract expiry. I called them 1 month before contract expiry to confirm cancellations. They do not enter this cancellation on their system, be aware! Then they keep on billing you until you cancel again (note: I had to cancel 3 times and they only log the third cancellation in the following month. That's how they make an extra month or two from every contract... Making millions and paying executives extra bonuses: Group chief executive was paid a total salary of R43.4 million for the year, an increase of 13.4% from 2019. This comprised a basic salary of R12 million (up 7%), short term incentives of R11.7 million and a long-term incentive payout of R14.3 million. Reference: Businesstech: 15 June 2020. Not bad while the middle class suffer during these days!!!

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2021, 10:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team