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1 reviews | Active since Jan 2017

15 Mar 2021, 14:01

Vodacom NOT cancelling contracts and still charging. Siphoning my money off my account.

Absolutely disappointed and disgusted with Vodacom. After them monumentally messing up our fibre order I decided to cancel. I then found out i STILL have 2 numbers on my account that I tried to cancel for a few years. I still have the cancellation request emails.

I then instructed Vodacom to please cancel and refund me this money. I am STILL waiting of course. I have also since requested for the last 2 months to please cancel my fibre line which i doubt they will.

It seems like they are trying to siphon as much money off each customer as possible by not cancelling contracts and waiting for the customer to call back in and complain.

This has happened over and over and over again. After 15 years of being on Vodacom, I now plan to cancel all my contracts with them due to these experiences.

I would like to know how i can get my refund for all the time and to confirm that the fibre has been cancelled.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2021, 16:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team