EW
Elna W
1 reviews | Active since Feb 2017
10 Mar 2025, 07:28
Vodacom not cancelling contracts after several attempts.
I've been trying for 8 months to get my vodacom contract cancelled, finally after many attempts I was told that the contract will come to an end on 31 October 2024. This did not happen as I received an sms that I'm owing them almost R5000. Why is there such a reluctance from Vodacom to cancel contracts. They are *****ing money on a daily basis
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Replies (2)
Vodacom's replyOfficial
10 Mar 2025, 08:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EW
Elna W's updateReviewer Update
11 Mar 2025, 08:03So someone did contact me yesterday, I wasn't available and they spoke to my wife. She indicated that I would phone back and asked if we could use the number that was called from ***, my wife was told no and that this person would send a sms with the contact number I could use this morning at 07:00. Needless to say I didn't receive this sms. So yesterday I phoned your cancellation line ***, just to receive a sms that state "You are eligible to upgrade on 20226-02-22 and your contract period ends on 2027-02-02", the question now is who upgraded the 2 lines, what happened to the handsets as I definitely didn't upgrade nor did I receive handsets.
Having said all of this, yet vodacom is saying 1 thing but doing the exact opposite of that, with this in mind and advise received on these 2 matters, going forward all correspondence need to be via written format either email, sms or whatsup.
Having said all of this, yet vodacom is saying 1 thing but doing the exact opposite of that, with this in mind and advise received on these 2 matters, going forward all correspondence need to be via written format either email, sms or whatsup.
EW
Elna W's update11 Mar 2025, 08:03
Reviewer Update
So someone did contact me yesterday, I wasn't available and they spoke to my wife. She indicated that I would phone back and asked if we could use the number that was called from ***, my wife was told no and that this person would send a sms with the contact number I could use this morning at 07:00. Needless to say I didn't receive this sms. So yesterday I phoned your cancellation line ***, just to receive a sms that state "You are eligible to upgrade on 20226-02-22 and your contract period ends on 2027-02-02", the question now is who upgraded the 2 lines, what happened to the handsets as I definitely didn't upgrade nor did I receive handsets.
Having said all of this, yet vodacom is saying 1 thing but doing the exact opposite of that, with this in mind and advise received on these 2 matters, going forward all correspondence need to be via written format either email, sms or whatsup.
Having said all of this, yet vodacom is saying 1 thing but doing the exact opposite of that, with this in mind and advise received on these 2 matters, going forward all correspondence need to be via written format either email, sms or whatsup.