RB
Riana B
1 reviews | Active since Jan 2011
09 May 2019, 14:51
Vodacom not cancelling contracts
I have been trying to cancel my data contract since January with no avail, my account is now in arrears and I refuse to pay the account that I have actively been trying to cancel for months. I will not pay this to rectify the arrears and then wait for Vodacom to correct the issue/ credit my account. Why must I pay for a service that 1. I don't use, and 2. a service that is unwanted and according to me cancelled. Account nr: I ********** -9. I expect this to be fixed asap.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 May 2019, 15:59 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2019, 15:59
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RB
Riana B's updateReviewer Update
13 May 2019, 11:46Thanks for nothing and not calling me back after I asked you to.
RB
Riana B's update13 May 2019, 11:46
Reviewer Update
Thanks for nothing and not calling me back after I asked you to.
Vodacom's replyOfficial
16 May 2019, 08:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we have cancelled the cell number *** and the Vodacom account was credited with the amount of R568,77 (excluding vat).
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation, we have cancelled the cell number *** and the Vodacom account was credited with the amount of R568,77 (excluding vat).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2019, 08:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we have cancelled the cell number *** and the Vodacom account was credited with the amount of R568,77 (excluding vat).
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation, we have cancelled the cell number *** and the Vodacom account was credited with the amount of R568,77 (excluding vat).
Regards,
Vodacom Consumer Website Team
Best regards,