Vodacom not Cancelling Contract as requested

I have been trying to cancel my Vodacom Data Price plan since 20 February 2021. I received an SMS stating that I will receive an SMS and Email with the exact cancellation or conversion date. Until such time, my Vodacom Contract Cancellation is not confirmed. Never received an SMS or Email. On 18 March 2021 I phoned the cancelation line again. The consultant said that the cancellation was submitted but he will request that the Cancellation Email be sent to me again. He also ensured me that the last debit order will be for March thus going of my account 1 April, which is not the case. I have still not received any cancellation Email, but what I have received is another invoice and statement showing that the Data Price plan is once again being debited from my account. Who is not doing their job and why must I struggle because Vodacom has *********** consultants. After phoning Vodacom's Cancellation line AGAIN today 29 April 2021 the consultant (which was incredibly rude) tells me that he will escalate the cancellation request (which means it was never done in the first place by either one of the previous consultants) and will request that the amount that will be deducted at the end of May should be credited back to me. If a cancellation request takes 30 days to process why am I being debited, at the end of May (1 June), again for a contract which I cancelled in February already?

This is ridiculous. Vodacom get your house in order! If I don't receive my cancellation Email by the end of today I will be taking this to The National Consumer Commission (NCC).