JP
Johannes P
1 reviews | Active since Apr 2021
13 Apr 2021, 14:12
Vodacom not cancelling contract
I have been trying to cancel 'n Vodacom Contract for a few months now. Unable to get any feedback from Vodacom why I am still being billed per month for a inactive line...Phoning them just gets me transferred from one dept to the other and threats to pay the outstanding amount even though the line is cancelled
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Vodacom's replyOfficial
13 Apr 2021, 21:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2021, 21:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Johannes P's updateReviewer Update
21 Jun 2021, 14:18Dear Vodacom
I am still being billed... I paid the amount as per request.... the amount still reflects on my Credit report and the amount has grown with the account status as open... Phoned the call centre to confirm account was paid up and informed that the number was now as pre paid...
WHY AM I STILL BEING BILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still being billed... I paid the amount as per request.... the amount still reflects on my Credit report and the amount has grown with the account status as open... Phoned the call centre to confirm account was paid up and informed that the number was now as pre paid...
WHY AM I STILL BEING BILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JP
Johannes P's update21 Jun 2021, 14:18
Reviewer Update
Dear Vodacom
I am still being billed... I paid the amount as per request.... the amount still reflects on my Credit report and the amount has grown with the account status as open... Phoned the call centre to confirm account was paid up and informed that the number was now as pre paid...
WHY AM I STILL BEING BILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still being billed... I paid the amount as per request.... the amount still reflects on my Credit report and the amount has grown with the account status as open... Phoned the call centre to confirm account was paid up and informed that the number was now as pre paid...
WHY AM I STILL BEING BILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!