Vodacom not cancelling an ended contract

Item: Vodacom
Rating: 1
Author: DANIE W

I have been trying to cancel my contract with Vodacom, below is a copy of my email sent to them:

"Re: Vodacom: Please note that our records shows that the end date for cell number .......................... will be on the 2025-03-01

Please cancel my subscription to Vodacom with immediate effect"

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Mar 2025, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Mar 2025, 08:18

Official

DANIE W's updateReviewer Update

10 Mar 2025, 20:40

Like my emails to you so many times before I have emigrated to New Zealand and you can not reach me on that number - I have given you my NZ number

DANIE W's update10 Mar 2025, 20:40

Reviewer Update

Like my emails to you so many times before I have emigrated to New Zealand and you can not reach me on that number - I have given you my NZ number