DG
Danie G

1 reviews | Active since Sept 2017

12 Dec 2019, 12:24

Vodacom Not Cancelling a contract after they said its cancelled.

I Phone Vodacom to cancel my Contract which was already a year past the upgrade stage, so about a month later, the debit order goes off. I wasn't surprised as this is the type of thing I can expect with them that's why I cancelling my contract but looks like they like taking our money... Very bad service from them to lie and tell me that my contract is cancelled and then they go ahead and process a debit order...

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2019, 14:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team