pM
pierre M
1 reviews | Active since Jun 2018
03 Sept 2020, 09:40
Vodacom not canceling contract on request
I have phoned Vodacom numerous times about canceling my phone contract and moving it over to the prepaid. Every time they are unable assist me and providing offers that I should take instead. Then I get a followup email to say my request has been escalated to the Cancellations department but yet when I phone to get my status they are asking the same question again why do you wanna cancel.
Their rating does not deserve a 1 star it should be half a star. Vodacom sort this *** out please.
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Replies (3)
Vodacom's replyOfficial
03 Sept 2020, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Sept 2020, 12:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Sept 2020, 12:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
pM
pierre M's updateReviewer Update
06 Oct 2020, 10:10"As per our discussion, your query has now been resolved"
still not resolved, still getting billed for October where they said the 1st of October I am on pay as you go...
had to phone in again to log a dispute
ref"***"
still not resolved, still getting billed for October where they said the 1st of October I am on pay as you go...
had to phone in again to log a dispute
ref"***"
pM
pierre M's update06 Oct 2020, 10:10
Reviewer Update
"As per our discussion, your query has now been resolved"
still not resolved, still getting billed for October where they said the 1st of October I am on pay as you go...
had to phone in again to log a dispute
ref"***"
still not resolved, still getting billed for October where they said the 1st of October I am on pay as you go...
had to phone in again to log a dispute
ref"***"