RK
Ruwayda Kara-Beyers

1 reviews | Active since May 2017

04 Jun 2018, 09:45

Vodacom not bringing their side, Please cancel my upgrade Vodacom

Hi,

I have cancelled my data contract with Vodacom after sales on ********** today as I did not receive the promised simcard, and in turn the promised data which was supposed to be loaded 01June 2018 already.

Please make sure this contract is cancelled. As apparently the sms with reference number and cancellation details that was sent, was sent to ********** , a number I don't even own.

Regards Ruwayda

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RK
Ruwayda Kara-Beyers's update12 Jun 2018, 15:28
Reviewer Update
Hi, No one has contacted me from Vodacom, extremely disappointing, and unprofessional, I need this 2GB data contract cancelled and my money refunded please. Thanks R