Vodacom not attending to my issue

Dear Vodacom, Below is your message from a week ago and I have lost count of how many similar messages I have got from you with zero action following. Please note I don't have all the time in the world to keep on chasing after you to correct your mistake which is affecting me. I didn't give you my account number so that you can get whatever money you feel like getting from my account. Please learn to respect other people's time and money. Can I please get urgent attention on this matter. Your promises to give feedback have proved to not working for the past 2 months, please take action and stop promising.

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with our Social Media Team and they have escalated the matter to the relevant department. We have requested the team to do a follow up on this and revert back to you with feedback. Regards Consumer Website Team