Vodacom not attending my issue

Item: Vodacom
Rating: 1
Author: Thato T

I have two data contracts with Vodacom and I have been struggling with internet connection on both lines for 3 months now and I have reported this to Vodacom on multiple occasions and nothing has been done about it and surprisingly Vodacom is able to call me everyday to tell me to renew one those contracts that is due to expire next month but nothing about fixing my network issues. All they care about is taking my money but don’t give me the service I am paying for

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Replies (2)

Vodacom's replyOfficial

12 May 2025, 12:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply12 May 2025, 12:08

Official

Thato T's updateReviewer Update

14 May 2025, 21:34

Thank you for your response and I have received an sms indicating that my service ticket has been closed, but however im still having the same issue

Thato T's update14 May 2025, 21:34

Reviewer Update

Thank you for your response and I have received an sms indicating that my service ticket has been closed, but however im still having the same issue