Vodacom not assisting with issue with Nairtime

Not happy not getting any help sorting out a Nairtime issue, but they allow Nairtime to take people's money. Nairtime doesn't even have the correct contact number. here on Hello Peter, there are various complaints from people about Nairtime. What is Vodacom doing to resolve this? they keep on deducting from my account, and have already deducted twice, and keep on deducting R10.00 from your account, and think you won't notice. Now I get an sms that I will be listed on the credit bureau