Vodacom- not assisting in contract termination

My wife has had a 1gig ****le for a number of years. It’s never used but she is not the best with keeping accounts and has just kept it going. She recently went into the Cavendish branch to update her contract and asked to terminate the ****le contract. The assistant said that was not possible and she was so phone a number to do so. On phoning a consultant she was advised that she could not cancel it and had to phone back on the 4th of June as this was better time to cancel the agreement. This was on the 31st of May. She advised she did not care about cancellation costs and merely wanted to end it, but the consultant was not able to help.

In what day and age can you not cancel a fixed term contract without a reasonable cancellation fee as prescribed by the CPA. Never mind that no new ****le or device was given when the contract was renewed so there shouldn’t be any cancellation fee at all.

Very disappointed with vodacom’s service.