Vodacom not assisting customers, but ******ing them during pandemic
I have many complaints, but will highlight the main one - How do I get hold vodacom if they keep locking my phone? Vodacom, your bot is daft, as it does nothing but lead me into a rabbit whole of endless nonsensical illusions of promises to be called by an agent. FYI, bills are paid, service is terrible, no communication on any of my devices (I have 3 with you after you sold me 2 ****les in the past along with useless laptops - that was apparently “a great deal” according to your sales people. Anyway, please call me... as I cannot call you - it has been 30 days, and if I can’t do business via my phone, I can’t get money to pay you, and you keep on locking my phone, and so the evil continues. Seriously.
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Replies (1)Vodacom's replyOfficial
20 Jan 2021, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
