1 reviews | Active since Nov 2018
VODACOM NOT ASSISTING ANYWHERE - HORRIBLE SERVICE
I have tried to cancel a Wifi contract since August 2018, and eventually in October the hardware was collected and returned to Vodacom. I contacted the cancelation division to ask about the incorrect debit order amount and how it will be refunded. The person assisting said that I should reverse the debit order from my bank and just pay the correct amount towards Vodacom, which was done. Now my cell phone contract has been suspended due to being in arrears, which is not the case as I made the monthly payments via Internet Banking. Furthermore my bureau rating is taking punishment...
Today I phoned once more, spending 40min on the phone where I kept being transferred to different divisions with NO assistance... The Vodacom shop in my town is also unwilling to assist as they just say I must call Customer Care.
NOW WHERE DO I GO FROM HERE????????????
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team