Vodacom not as good as they say

Ever since the upgrade I have had no joy whatsoever with the service received from various Vodacom outlets.<br> Although I explained my requirements I had to change contract options on various occasions. I still do not have what my requirements really are!!!<br> <br> In August Vodacom phoned me and in an effort to streamline Vodacom's services and reduce some of my internet costs, they sold two Wi-Fi routers to me.<br> Upon receipt of the routers, I explained to the delivery agent that I have decided against this service and that I have cancelled the deliver. The delivery agent convinced me too keep the routers.<br> <br> After a few days I again cancelled the routers and Vodacom undertook to collect the routers. I few weeks lapsed before they collected the routers. Despite the fact that the contracts for the two routers have been cancelled and that they have been sent back to Vodacom, Vodacom continues to deduct the monthly subscription fee thereof.<br> <br> You are hereby instructed to immediately change your records to affect the cancellation and pay back all monies deducted for this service.<br>