DE
David E
1 reviews | Active since Nov 2009
27 Sept 2022, 11:30
Vodacom not an option in my opinion.
Worst network ever. Signed about about 6 weeks ago and 9 days "no service". Contacted them this morning to cancel contract but not much help. Agent not very professional. Argued with me but network is working as I am making a call. I made a call from someone else's phone as again "no service". I have spoken to various people in my town and they have the same experience. I want my contract cancelled or the local tower needs to be fixed with delays. This is not acceptable service which, by the way, I am paying for.
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Replies (3)DE
David E's updateReviewer Update
27 Sept 2022, 11:34I see the grammar/spelling mistakes - it is just that I am so angry with level of services one has to endure in South Africa. This is not a public service - it is a service people are paying for and expect it to work or not get charged. Sort yourselves out. The downtime % is unacceptable and why should I be forced to pay 24 months for this level of service.
DE
David E's update27 Sept 2022, 11:34
Reviewer Update
I see the grammar/spelling mistakes - it is just that I am so angry with level of services one has to endure in South Africa. This is not a public service - it is a service people are paying for and expect it to work or not get charged. Sort yourselves out. The downtime % is unacceptable and why should I be forced to pay 24 months for this level of service.
Vodacom's replyOfficial
27 Sept 2022, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2022, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DE
David E's updateReviewer Update
27 Sept 2022, 16:08They did contact me with some excuse and that it will work now. Nonsense. When there is no signal there is no signal in the whole town. Nothing to do with my phone or where I live. It is more like you tower that is not maintained. Even business are complaining about the no signals. I will check for the next 2 weeks and if there is no improvement I will consider it breach of contract from Vodacom side and will seek legal advice as I will most definitely not pay for 24 months if I do not have signal at least 99% of the time.
DE
David E's update27 Sept 2022, 16:08
Reviewer Update
They did contact me with some excuse and that it will work now. Nonsense. When there is no signal there is no signal in the whole town. Nothing to do with my phone or where I live. It is more like you tower that is not maintained. Even business are complaining about the no signals. I will check for the next 2 weeks and if there is no improvement I will consider it breach of contract from Vodacom side and will seek legal advice as I will most definitely not pay for 24 months if I do not have signal at least 99% of the time.