1 reviews | Active since Jul 2015
Vodacom not allowing upgrade
<p>Due to the fact that I placed myself under administration I’m not able to renew my contract. Even though I pay my contract every month without any problems you seemingly won’t help me to get an upgrade. My old contract expired in November and you kept me on my old contract. I really don’t see what the problem is if you get your money every month. Phoning Vodacom and launching complaints also resolved nothing. You keep on saying you will phone back and you never do. This contract is more expensive than prepaid and if you are not able to resolve the problem and allow me an upgrade I want you to cancel my contract. Can you get someone to resolve the issue or get someone who will phone me to cancel my contract!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
