Hellopeter
Share Your Experience
CH
Coen H

1 reviews | Active since Jan 2018

05 Jan 2018, 09:38

VODACOM NOT ALLOWING MONTH TO MONTH CONTRACTS ANY LONGER

I was just called by "Peter from Vodacom" telling me "as from next month Vodacom won't be allowing any month to month contracts any longer". He wanted to talk me into signing a 24 months contract with Vodacom giving me many "free" things.

Firstly, why aren't month to month contracts allowed any longer? Secondly, why give less than a month notice" Thirdly, why force pensioners like me into signing a 24 month contract?

Vodacom has some explaining to do.

0
Replies (3)
Vodacom
Vodacom's reply05 Jan 2018, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CH
Coen H's update05 Jan 2018, 11:28
Reviewer Update
I was contacted by a very helpful Vodacom agent (to my embarrassment I can't remember his name) who told me what I had been told by Peter is not correct - in fact, nothing changes. He will do a follow-up through Vodacom's QC. Thanks Sir - if Vodacom have more like you, we shouldn't have to solicit hellopeter's help.
Vodacom
Vodacom's reply12 Jan 2018, 10:11
Official

Good day Coen,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team