MJ
Mark J
1 reviews | Active since Sept 2016
11 Mar 2021, 12:24
vodacom not allowing me to opt out on spam sms's.
I get a spam sms from ***. I reply stop several times but keep getting another sms. Is this not against the law?
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
11 Mar 2021, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MJ
Mark J's updateReviewer Update
12 Mar 2021, 10:02Vodacom contacted me and stated that the spam was not from them but another party using a vodacom number. A SP should be given the right to block and/or charge a customer for abusing their services.
MJ
Mark J's update12 Mar 2021, 10:02
Reviewer Update
Vodacom contacted me and stated that the spam was not from them but another party using a vodacom number. A SP should be given the right to block and/or charge a customer for abusing their services.