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Odette N

1 reviews | Active since Mar 2016

27 May 2019, 20:56

Vodacom Not Allowing Me To Close My Account

I settled my account with Vodacom in full at the end of February 2019. On 4 March I was notified that my account had been closed, and yet I still kept receiving invoices and statements. So I contacted Vodacom and checked to see if the account is still active, why it would still be active and if it is, am I able to upgrade to a new phone since the account was paid 100% in full and apparently, still open. After WEEKS of back and forth, Vodacom informed me that I was not able to upgrade so I told them that they needed to then email me the letter of closure of the account if I'm unable to use it. I didn't receive any reply and I am still receiving invoices and statements. After numerous attempts to contact Vodacom, I finally received a reply today - they can't close my account and need to hand it over to the accounts dept. This is unacceptable and totally unreasonable. Why am I being invoiced, firstly - for an account that was paid in full, and also for a number that has not been active in years. I will not pay for something twice and I will not pay for something I am not using. Please sort this out ASAP.

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Replies (3)
Vodacom
Vodacom's reply28 May 2019, 08:35
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 May 2019, 09:14
Official
Dear Odette, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been resolved.  
 
Regards 
Consumer Website Team(SA) 
ON
Odette N's update10 Jun 2019, 14:23
Reviewer Update
After assuring me that the account has been closed and that I would receive no further billing, vodacom sends me an invoice of over R3000.  This is getting ridiculous. This account has been paid in full. Please sort this out asap. I am not paying another cent to vodacom!!