vodacom not allocating what im paying for according to my contract

i have a contract with Vodacom which i am paying every month on the 27th, and getting data,minutes and sms's. on the first of September 2019,in the afternoon i phoned vodacom to check why was i not allocated what i am paying for according to the contract i signed with them, i was told it will be allocated before the end of the 1st....the 2nd still i did not receive anything to vodacom, i called their custumer care which send me from pillar to post and even gave me attitude. please help me