Vodacom not allocating payment and cutting lines to force Customers to pay double installments.

I have been a loyal Vodacom customer for a very l, very long time.

2022 my installment was deducted double after alot of emails I sent and no feedback my line was cut off I had to pay again

21 Dec 2024 I went into the Vodacom shop at mall of the north to pay my installment at the pay machine, the machine gave an error and my bank notified me of 1 payment out and then a correction, so money back into my account.

I asked the consultant if the machine is broken she said no, and she asked me to pay again, I did, again the Bank notified me of a payment made. The machine did not give me a slip or any form of proof of payment, again I asked the consultant what is wrong with the machine she asked me in a very eude manner "what did you do?" And I explained to her that the machine says error, she then says " and then?" also in a rude tone. I stated that the money shows paid on my side and she went to the back room to check, she came back after 20 mins or so and said " The money isn't showing on their side". She then took my number, email address and name, saying she'll call Vodacom head office on Monday and then let me know, I then explained to her I'm not making another payment because the same problem occurred in 2022, while I was talking to her she just ignored me and walked away.

I'm not sending another email nor am I making another payment. I know of more people who are experiencing the same problem of Vodacom taking more money then they agreed on and deducting double, The payments are not being allocated.

If this is how Vodacom is treating their loyal customers I don't want to be a customer with a thieving company.

I have all the proof of the money being paid, screen shots of sms's

If my line is cut off again I will have to go to Cart blanch with this.

I live on a plot outside of town, I can not go to and from Vodacom to beg someone to do their job correctly.

This is Very unprofessional and unacceptable.

The in store consultants are supposed to be friendly and assist the customers. Yet I was treated as of I have no idea how to make a payment or how money transactions work.