VODACOM NOT ALLOCATING DATA

Item: Vodacom
Rating: 1
Author: Pieter T

I upgrade my contract with Vodacom at the end of February. When upgrading over the phone I was given an additional 2gb promotional data that would be recurring each month for the 24 month term. This data was added promptly the first month, but this then it has not been added without me having to contact Vodacom. This 2gb promotional data has also not been added for May or today for June. Why is everything with Vodacom such a hassle?

When it comes to debit order, they never forget to take my money

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jun 2018, 09:21

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Jun 2018, 09:21

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

01 Jun 2018, 10:33

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply01 Jun 2018, 10:33

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

VODACOM NOT ALLOCATING DATA

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