CH
Charlene H
1 reviews | Active since Jun 2018
26 May 2026, 13:08
Vodacom not adhering to own policy
After struggling to put a PTP in place, and finally managing it, our phones remain soft locked even though Vodacom's own payment arrangement policy states: What is a payment arrangement? This is an agreement that gives you more time and flexibility to pay any outstanding balances. Vodacom offers two options:
• Promise to pay: You choose a future date to pay the outstanding amount, and your services remain active until then. • Debit order resubmission: Vodacom attempts to debit your account again on a new date chosen by you. Both options help you stay connected without needing to make manual payments.
Can the soft lock please be lifted until the agreed date of 29 May as per the valid PTP that is in place.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 May 2026, 14:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 May 2026, 14:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CH
Charlene H's updateReviewer Update
27 May 2026, 17:19It seems as though Vodacom is just set on waiting out until the PTP date instead of resolving the issue. No consultant has reached out and phones are still soft locked despite Vodacom's own payment arrangement policy.
CH
Charlene H's update27 May 2026, 17:19
Reviewer Update
It seems as though Vodacom is just set on waiting out until the PTP date instead of resolving the issue. No consultant has reached out and phones are still soft locked despite Vodacom's own payment arrangement policy.
CH
Charlene H's updateReviewer Update
28 May 2026, 09:46And STILL no communication from Vodacom????? Not adhering to their own policies and not adhering to their own supposed principle of TCF. So the next step would then be ICASA and CGSO.
CH
Charlene H's update28 May 2026, 09:46
Reviewer Update
And STILL no communication from Vodacom????? Not adhering to their own policies and not adhering to their own supposed principle of TCF. So the next step would then be ICASA and CGSO.