RM
Rosalia M

1 reviews | Active since Mar 2009

15 Mar 2020, 14:25

VODACOM NOT ADHERING TO LEGISLATION. NO MONTHLY BILL DESPITE REPEATED REQUESTS!!!!

I’ve been a Vodacom client 15+ years. For most of those years, I faithfully received statements and invoices every month. However, this practice mysteriously STOPPED in January 2020. I phone each month, asking Vodacom to PLEASE SEND ME MY BILL. THE APP DOES NOT WORK. I was assured on 13 February that I would DEFINITELY RECEIVE MY BILL VIA EMAIL going forward. THIS HAS NOT HAPPENED. I have: Called Sent messages Emailed Now I’m putting it on Hellopeter in the hope that SOMEONE AT VODACOM CAN FIX MY PROBLEM AND SEND ME THE BILL YOU’RE LEGALLY OBLIGATED TO. Please!!!!!

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2020, 20:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team